Safety
Staying safe while learning with Atlas Study
Last updated: 20 October 2026
Urgent help
If you or someone else is in immediate danger, call 999 or ask a trusted adult to help you now. Atlas Study is not an emergency service and cannot promise real-time monitoring.
If you need to talk to someone, you can contact Childline on 0800 1111 or speak to a parent, carer, teacher, or another trusted adult.
What Atlas Study does
Atlas Study is a homework, practice and revision service from EDS Education Ltd, company number 11334874. It does not watch or check messages for safety concerns and is not a safeguarding service. Schools and families look after children's safety. If you are worried about a child, tell their school or a trusted adult. For account or privacy questions, contact support@edseducation.com.
AI limits
Atlas Study can explain topics and support learning, but AI is not a counsellor, therapist, emergency service, teacher replacement, or guaranteed marker. AI can make mistakes. If a question is about safety, health, wellbeing, or harm, speak to a trusted adult or emergency service instead of relying on AI.
Tutor and Live session rules
- All Review/Live tutors must complete DBS and suitability checks before working with students.
- No off-platform contact is allowed between tutors and students.
- Tutors, students, and parents must not move lessons to private social media, personal phone numbers, or private email.
- Tutors may be suspended or removed if conduct rules are broken.
Recordings
Live sessions may be recorded only with clear notice or consent. Recordings are for safety, quality, dispute review, and audit. The default retention target is 28 days, unless a dispute, legal, billing, or regulatory hold means we need to keep a recording longer.
Privacy boundaries
Parents and guardians can see learning support information where Atlas Study allows it and privacy settings permit it. AI chat transcripts and wellbeing information are not shown through ordinary parent visibility controls.
Read the Privacy Policy and Terms of Service for more detail.